ComTrack

ComTrack is a Municipal Service Request module that assists in the effective communication and collaboration of customer issues which traditional tools like spreadsheets and email simply cannot offer.

ComTrack is a form-based request for service that is automatically sent to the appropriate township department that the website-registered public may submit. ComTrack may include a citizen’s request for the repair or installation of safety features on township-owned public property such as

playground equipment park lighting, or quality of life issues including recycling pickup, snow removal, the discovery of a pothole, or suspected code violations.

Assists Organizations When:

  • Team members are geographically dispersed
  • Issue resolution often requires multiple participation
  • Inability to network stakeholders
  • Resolutions in crisis management

At a Glance

  • Enterprise level dissemination of information
  • Capture, follow up and resolve issue requests
  • Associated file attachment
  • Follow-up reminders
  • Dynamic reporting features
  • Task assignment
  • Recurring issues
  • Date opened and closed

Quick Links

Brochures

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